# Askify – Complete Platform Documentation

> AI-powered Instagram DM automation platform for businesses.

## Overview

Askify is a SaaS platform that enables businesses to automate their Instagram customer interactions using AI agents. The platform handles direct messages, comment replies, and customer support conversations autonomously while allowing human takeover when needed.

## Target Audience

- Small and medium businesses with Instagram Business accounts
- E-commerce stores managing customer inquiries via social media
- Social media managers handling high volumes of DMs
- Brands looking for 24/7 automated customer engagement

## Core Features

### AI DM Automation
Askify's AI agents automatically respond to Instagram Direct Messages. The AI understands context, maintains conversation history, and provides relevant answers based on the business's knowledge base.

### Comment Automation
Automatically detect and respond to comments on Instagram posts. Set up keyword triggers and custom responses for different types of engagement.

### Knowledge Base
Instruct your AI agent with custom knowledge:
- Upload documents (PDF, text files)
- Add FAQ entries
- Configure product information
- Set conversation guidelines and tone

### Human Takeover
When conversations require human attention:
- AI detects complex queries and flags them
- Dashboard shows real-time conversation status
- One-click takeover from AI to human agent
- Seamless handback to AI when resolved

### Conversation Management
- Real-time conversation monitoring dashboard
- Filter by status (AI-handled, human-takeover, resolved)
- Full message history and context
- Analytics on response times and satisfaction

### Multi-Platform Support
- Instagram Direct Messages (via Instagram Business API)
- Instagram Comments

## Authentication Methods

1. **Instagram Business Login** – Connect an Instagram Business account directly via Instagram OAuth

## Pricing

- **Free Plan** – Basic automation with limited messages
- **Paid Plans** – Higher message limits, advanced features, priority support

## Technical Details

- **Platform**: Web application (Next.js)
- **Hosting**: Vercel
- **API**: RESTful backend (Python/FastAPI)
- **AI**: OpenAI-powered conversation engine
- **Languages**: English, Spanish, French, Russian

## Public Pages

- Homepage: https://askify.store
- About: https://askify.store/about
- Privacy Policy: https://askify.store/privacy-policy
- Terms of Service: https://askify.store/terms-of-service
- Data Deletion: https://askify.store/data-deletion
- Waitlist: https://askify.store/waitlist

## API Endpoints (Public)

- Health Check: https://askify.store/api/health

## Contact & Support

- Website: https://askify.store
- Email: hello@askify.store
- Live Chat: Available on the website via Tawk.to widget

## Statistics

- 500+ active business profiles
- 98% customer satisfaction rate
- 10,000+ conversations handled
- 24/7 AI availability